One of our customers, indee.tv found that they had a 380% increase in user engagement simply by creating a Getting Started tour that is shown to their customers after the first login. Creating and integrating the tour took less than 8 hours of work (spread over a few days). You can read more about it in our Indee Case Study resource [PDF].
If you took a minute to look into your application analytics, you’ll see that a vast majority of users abandon your application right at the first login. Creating a Getting Started tour which is shown to users on first login is a simple, low effort way to increase the number of users that start using your application.
In case you are wondering about the kind of tours you can create with Tour My App, we did a video case study with Freshdesk, another customer of ours. Watch the video below to see how they have integrated Tour My App into their application. Some of the cool features they’ve utilised are
- Heavy customisation of the popup box design. Tour My App is extremely flexible with the kind of styling you can do.
- Interactive – wait for users to perform specific tasks before continuing with the tour.
- Trigger the tour when the user performs an action on the application (in this case, when they click the help button). Tour My App supports multiple types of tour triggers, including: trigger on application action, automatically show when entering the page for the first time, trigger via url and trigger through a tour list widget.